Frequently asked questions

How long can I receive or pick up the jewelry after payment?


Depending on the inventory, available products can be picked up at the store on the same day or shipped within 3 working days (logistics details), while products that are not in stock can be produced in 2 to 3 weeks. If you need to inquire about the stock or urgent shipment, please click here to contact us .




What is the difference between platinum, 18K gold and 925 silver?


Platinum (PT950)

PT950 is composed of 95% precious metal "Platinum" plus 5% other hard metals. Natural silver white is extremely durable and will not oxidize, making it the most ideal high-grade material. Platinum is heavy and hard. It is suitable for long-term wear and has the ability to pass on for a hundred years.

18K white gold (AU750)

18K white gold is made up of 75% precious metal "gold" plus 25% other white metals, making it a silver-white combination. It is a common material for high-end jewelry. 18K gold is characterized by high strength, very durable, and suitable for long-term wear. It can be refurbished every few years to keep it in its best condition.

Sterling Silver (S925)

S925 sterling silver is a more common silver-white precious metal. Because of its low hardness and easy oxidation, we will plate "rhodium" on the surface of pure silver to make it harder to oxidize. However, after a long period of time, constant cleaning is still needed to keep it shiny.




How to know the ring size?


Please refer to the measurement methods (click here).




Can the size be changed?


We can replace it once for free and there is no time limit.




Is there any maintenance or return service?


Jewelry purchased from our shop can enjoy lifetime maintenance (click here for after-sales service details); any product can be replaced unconditionally within 7 days from the date of receipt (except for customized products); if the product does not match the product description, you will be refunded in full with product return. We do not refund in other cases (click here for the return policy).




Is RAGAZZA’s Moissanite different from other shops?


Gems are of quality. Our Moissanite is the highest quality on the market in terms of color, clarity and cut. The GIA certificate also ensures the authenticity of the gemstone. For detailed information about our moissanite, please click here.




Is every Moissanite the same?


Every Moissanite is different. However, we control the quality (color, clarity, cut) to an excellent uniform level, so each one is almost exactly the same (except for colored Moissanite).




Will Moissanite become dim after wearing for a long time?


Moissanite will never become hazy, and the inside will never become turbid, so any dirt is a pure surface and can be removed by cleaning. Click here for cleaning methods.




Can Moissanite be distinguished from diamonds by eyes?


As a popular diamond substitute, its appearance is very similar to diamonds, which is difficult to distinguish with the naked eye. However, under a high-magnification microscope or a strong spotlight, it can be seen that Moissanite is stronger and more sparkling than diamonds. Detailed comparison of diamonds and moissanite (click here).





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