Aftercare, repairs and trade-in
We provide maintenance, resizing, repairs and trade-in services for jewellery purchased from RAGAZZA.
1. Annual maintenance and repairs
Jewellery purchased from RAGAZZA includes lifetime aftercare. Existing styles receive one free maintenance and repair service in each twelve-month cycle starting from the purchase date.
The annual service includes cleaning, refinishing, polishing, replating, setting inspection, claw tightening and suitable work on broken chains, damaged clasps, deformation and refixing existing stones. Each service is subject to our inspection of the design, structure and condition.
Replacement of missing materials, centre stones and parts follows the specific benefits below or a separate quotation. Added metal, materials or other chargeable work is explained and agreed before proceeding. Custom jewellery follows its specified scope below.
2. One-time free ring resizing
Non-custom rings receive one free resizing with no expiry period. Customers must provide the original order details and requested size for inspection and arrangement. The allowance is used when one resizing is completed.
A larger-size supplement published on the product page applies where relevant. Custom-ring resizing eligibility and quoted work follow the custom aftercare terms below.
3. Side-stone and corundum replacement
A lifetime, one-time benefit covers replacement and setting of one missing side stone measuring 2.5mm or below. Visibly damaged lab-grown corundum is eligible for one free replacement, including the work required for that replacement.
The product must be returned for identification and inspection. Centre stones, stones above 2.5mm and materials or work outside these benefits require a separate quotation and customer confirmation.
4. Custom jewellery aftercare
Custom jewellery includes lifetime aftercare under the custom terms supplied before payment: one annual cleaning, refinishing and polishing service; replacement of one missing side stone of 2.5mm or below; and one replacement of visibly damaged lab-grown corundum.
The one-time free resizing applies to solitaire rings in HK size 17 or below; other custom resizing is quoted separately. Centre stones, stones above 2.5mm, serious damage, deformation, breakage, added metal or material, replacement parts and resetting are assessed and quoted under the custom terms.
All services require inspection. See Custom jewellery terms and the custom terms supplied with the order for individual arrangements.
5. Trade-in valuation and credit
Products originally purchased from RAGAZZA may be inspected and valued for credit towards a new product, with any applicable difference paid by the customer. Trade-in is handled as purchase credit and does not involve cash buyback or cash payment.
| Category | Valuation basis |
|---|---|
| Diamonds | 50% of the corresponding retail price on the trade-in date |
| Other gemstones | 100% of the corresponding retail price on the trade-in date |
| Gold / platinum jewellery | 50% of the corresponding retail price on the trade-in date, less applicable workmanship charges |
Valuation uses retail prices on the trade-in date and the item’s actual condition. Age, damage and required work may affect the final credit. We confirm the valuation, new product and balance with the customer before proceeding.
6. Handover, timing and postage
Items for maintenance or repair may be handed in at any Hong Kong, Macau, Taipei or Kuala Lumpur showroom, or posted as arranged with us. Customers must provide the original order record, product details and requested service, pack the item securely and retain handover records.
Maintenance and repairs generally take approximately 3–4 weeks, plus shipping. Customers pay postage both ways. Separately quoted work proceeds after customer confirmation.
Quality issues are handled under the quality provisions of our returns policy. Legally required services and cost allocation follow the applicable requirements.