Privacy and cookies policy

1. Information handling and contact

Sovast (Hong Kong) Limited (the “Company”, “we” or “us”) handles personal information in connection with the RAGAZZA DIAMOND website, showrooms, orders, customer service and aftercare.

For privacy enquiries, data access, correction or related matters, email info@sovasthk.com and provide information sufficient to identify the relevant records.

2. Information categories and sources

Depending on the service used, information provided and transaction requirements, we process relevant information in the following categories:

• Name, phone number, email, delivery address and customer communications;
• Order, payment and refund records, payment evidence and receiving-bank information required for verification;
• Ring size, engraving, stone selection, design requirements and images, documents or other material supplied for production or service;
• Website, device, browsing and interaction information, including information recorded by cookies;
• Showroom security images and identity or transaction information required for statutory verification.

Information is provided directly by customers or generated during transactions, communications, aftercare and website use. Further information is requested where required for statutory checks.

3. Purposes and provision of information

We use relevant information for enquiries, quotations, order confirmation, design and production, payments, delivery, returns, maintenance, repairs and trade-in, and for accounting, tax, transaction verification, security, fraud prevention, disputes and legal obligations.

Contact information is also handled according to customer subscription or marketing choices and the arrangements below. Customers should provide accurate information required by a form or service. Without information needed for a transaction, delivery or statutory check, we may be unable to complete the relevant service.

4. Service provision and recipients

For these purposes, we provide the information required to relevant showrooms and service teams and to website and commerce platforms, payment processors, carriers, cloud work and storage providers and analytics services. Website and analytics tools include Wix and Google Analytics 4.

Information may be used in Hong Kong, Macau, Taiwan, Malaysia and locations where relevant providers process or store information. Cross-border handling and safeguards are arranged under applicable data-protection requirements.

We may also provide required information to government bodies, regulators and professional advisers for statutory obligations, regulatory verification and legal or transaction matters.

5. Subscriptions, marketing and contact choices

After obtaining consent required by applicable law, we may use customer names and contact details to provide information by email, phone or messaging services about RAGAZZA jewellery, collections, services, events and offers.

Customers may unsubscribe using the method in a message or email us to opt out. We stop the relevant marketing contact as requested and keep the records needed to manage that request. Order, collection, payment and aftercare communications are handled as needed for the relevant service.

6. Cookies and website tools

The website uses cookies and related tools for operation, security, shopping carts, preferences and analytics. Information handled by analytics and advertising tools follows applicable law and the relevant preference settings.

Customers may manage cookies through available website settings or their browser. Some settings may affect the shopping cart, login or other website functions.

7. Retention, security and data requests

We retain relevant information for transaction fulfilment, accounting, tax, statutory retention, claims and continuing aftercare, and manage access, retention and deletion under applicable requirements. Showroom images are used for security and incident or theft investigations.

Security arrangements are made according to the information and service involved. Customers may apply for access, correction, deletion or other handling, or withdraw relevant consent, under applicable law. We verify the request and identity and handle it within statutory scope and deadlines, taking account of records that must be retained.

Our privacy contact is info@sovasthk.com. Requests should identify the information concerned and the action sought.

8. Customer reviews, photographs and designs

We may display publicly posted customer reviews and content through source links or quotation features provided by the relevant platform, following that platform’s rules.

Photographs, designs and related material supplied directly to us are used for the relevant order, design and service. Separate display or promotional use follows the relevant permission, individually confirmed agreement and applicable requirements.