Customer service and policies

Revised: 25 October 2026

RAGAZZA DIAMOND orders and customer services are handled under the policies below. Customers should read the applicable terms before ordering. We provide services according to the confirmed order, service scope and relevant procedures.

Terms and conditions
These terms govern RAGAZZA DIAMOND product orders, payment, design approval and use of our website.
Payments and tax
This policy sets out payment methods, service fees, currency, tax and refund payment arrangements for RAGAZZA DIAMOND.
Production, delivery and collection
This policy sets out production times, shipping charges, signed delivery and showroom collection for RAGAZZA DIAMOND.
Returns and refunds
RAGAZZA DIAMOND offers one exchange within seven days and handles product checks, quality concerns and refunds under this policy.
Aftercare, repairs and trade-in
RAGAZZA DIAMOND provides maintenance, resizing, repairs and trade-in services for jewellery purchased from us.
Privacy and cookies policy
This policy sets out how RAGAZZA DIAMOND handles personal information for orders, customer service, aftercare and the website.

Scope and priority

We handle transactions under applicable law and the confirmed terms. For the relationship between general service policies and specific order terms, see Terms and conditions.