Depending on inventory, some ready-made products can be picked up in the store on the same day or shipped within 3 working days (logistics details) , while products that are not in stock take 3 to 4 weeks to produce. Shipping time in overseas areas (outside of Hong Kong, Macau, Taiwan, and Malaysia) is generally 10 to 56 days (international logistics information click here). If you need to check the stock or expedite production, please click here to contact us.

Hong Kong, Macau, and Malaysia are tax-free, while Taiwan incurs a tax of 5% of the total amount. For tax information regarding other countries/regions, the actual amount will be notified by the local courier company upon package arrival at the recipient's country/region, and taxes will be collected directly from you. For enquiries regarding tax amounts, you can refer to the third-party tax estimation calculator SimplyDuty, but please be aware that the actual amount will be based on the calculation at the time of collection in the local area. If you have any questions, please contact our customer service. (Note: International order will be imported from Hong Kong)

Products purchased from RAGAZZA enjoy a lifetime maintenance (click here for after-sales service details); any product can be replaced unconditionally within 7 days since the date you received the product (except for customized products); if the product does not match the product description, you can return the product and receive a full refund. However, we do not refund in some cases (click here for the return policy).

18K Gold (AU750): 18K white gold is composed of 75% precious metal "yellow gold" and 25% other white metals, giving it a silvery white color. 18K gold is characterized by its high hardness, providing enhanced protection for gemstones, and is extremely durable, making it suitable for long-term wear. We recommend 18K gold for your permanent jewelry.Platinum (PT950) is composed of 95% precious metal platinum and 5% other hard metals. Its natural silvery white color is highly durable and resists oxidation, making it an ideal premium material. Platinum is also heavy and durable, making it suitable for long-term wear. We also recommend PT950 platinum for permanent jewelry.Pure Silver (S925): S925 pure silver is a common silvery-white precious metal. Due to its low hardness and easy oxidation, we plate it with 18K white gold, giving it the same appearance as 18K white gold. However, it requires frequent cleaning over time to maintain its luster. We recommend S925 for occasional wear.

Please refer to the measurement methods or request a ring size measurer (click here).

We can replace it once for free whenever you have the need.

Lab grown gems will never become murky, and the inside will never become turbid, so any dirt you see is on the surface and can be removed by cleaning. Click here for cleaning methods.

Lab grown gemstones have the same appearance, refractive index, hardness and physical composition as natural gemstones. It is almost impossible to distinguish them by naked eyes.